Refund & Returns Policy

1. Return Window

You may request a return within 7 days of delivery for eligible items. After 7 days, we are unable to accept return requests.

To be eligible for a return, the product must be:

• Unused and unopened, in its original packaging.
• In the same condition as when it was delivered to you.
• Accompanied by the original invoice or order number.

2. Eligible Reasons for Return

We accept returns only in the following situations:

• Damaged product: The product was damaged during transit or delivery.
• Wrong product: You received an item different from what you ordered.
• Defective product: The product is defective or has a manufacturing fault.
• Expired product: The product delivered is past its expiry date.

In all cases, a photograph of the product and packaging is required to process your request.

3. Non-Returnable Items

The following items are not eligible for return:

• Products that have been opened, used, or had their seals broken.
• Products damaged due to misuse, improper storage, or negligence.
• Returns requested after the 7-day window has passed.
• Products purchased during special sale events (unless damaged or defective).
• Gift cards or promotional items.

4. How to Initiate a Return

Follow these steps to raise a return request:

• Contact us within 7 days of delivery via WhatsApp at +91-9137837609 or email support@purehappiness.in.
• Share your order number, the reason for return, and clear photographs of the product and packaging.
• Our team will review your request within 1–2 business days and confirm eligibility.
• If approved, we will arrange a reverse pickup or provide instructions for sending the product back.
• Once we receive and inspect the returned product, we will initiate your refund or replacement.

5. Refunds

Refunds will be credited to your original payment method:

• UPI / Net banking / Credit or Debit card: Refund issued to the original account within 5–7 business days.
• Cash on Delivery (COD): Refund issued as store credit or via bank transfer (NEFT). You will need to provide your bank account details.

Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).

6. Replacements

If you received a damaged or wrong product, we are happy to offer a free replacement as an alternative to a refund. Replacements are dispatched within 2–3 business days after the return is received and verified.

7. Cancellations

Orders can be cancelled before they are dispatched. To cancel an order, please contact us immediately via WhatsApp at +91-9137837609. Once an order has been shipped, it cannot be cancelled, you may initiate a return upon delivery instead.

Prepaid order cancellations will be refunded to the original payment method within 5–7 business days.