Returns
Due to the nature of skincare and personal care products, we do not accept returns on opened or used products.
However, we do accept returns under the following conditions:
- Product received is damaged
- Product received is incorrect
You must raise a request within 48 hours of delivery.
Refunds
If your return request is approved:
- Refunds will be processed to the original payment method
- Processing time: 5–7 business days
Replacement
In case of damaged or incorrect products, we may offer:
- Replacement of the same product
or - Refund, based on availability
Non-Returnable Cases
We do not accept returns for:
- Opened or used products
- Minor packaging damage (not affecting product quality)
- Personal preference (e.g., texture, fragrance, results)
Important Note
We strongly recommend:
- Performing a patch test before full application
- Reviewing product details before purchase